Enterprise

Aragon Research releases its third Aragon Research Globe™ for Unified Communications and Collaboration. It examines 14 major providers in a market that focuses on all forms of collaboration and communication. As UCC platforms become…

A virtual contact center maintains the same goals and operations of a traditional call center, but uses virtual contact center software to allow agents to work from multiple locations. Customer service representatives who work as…

Equipping your contact center agents to become remote workers requires more than just providing a remote access solution, but you won’t need incredibly advanced strategies to succeed. We’ve outlined several tips for providing remote…

Remote work is now more important than ever. As isolation, social distancing, and COVID-19 quarantines are keeping people at home, your contact center now relies on remote working to maintain operations. If you're debating on moving…

There are endless benefits to implementing remote call centers, but the transition does present some challenges. One of the common concerns businesses have when moving to a remote operation is how they can maintain effective agent…

If your contact center closes its doors to protect the health and safety of employees, or simply to help scale operations, customer service operations will move online. If you’ve never worked from home before, you’re not alone. But as…

While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of the business when compared to others. The decision to move from an office…

When assessing the future of your business communications, making the decision to stick with an on-premises phone system versus moving your communications to the cloud can be a complex process. Of course, the overall benefits of switching…

Cloud-based communications solutions offer obvious benefits over traditional on-premises PBX systems, including peace of mind, unsurpassed scalability, and overall cost effectiveness. But while cloud technologies can drastically reduce…

Today’s economy is customer-centric, and customer expectations have never been higher. When taking into account that mobility is a key business continuity requirement, businesses need to adopt omnichannel digital engagement tools to…